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South Bound Brook School District Share Their Experience of Smoothwall Monitor

In our latest Q&A, we speak with Lenny Libitz, Chief Technology Officer at South Bound Brook School District in New Jersey as he speaks about his experiences of using Smoothwall Monitor.

Why did you decide to implement a digital monitoring solution?

Our students were having issues with other students. It was mainly happening on their devices and in their digital lives. We needed a tool that would help us document what was happening, as and when it happened. We needed the evidence but we also needed to understand the situation so we could get the right help to the students who needed it.

If students have no-one they can talk to at home, they will often use their keyboard to type out their feelings and frustrations. That’s their voice. That’s their outlet. Having Smoothwall Monitor allows us to help our most vulnerable students in the community and get them the assistance they need.

How did you gain the support of your colleagues for a monitoring technology to be used?

Our staff knew about monitoring technology. With our desire to use Smoothwall Monitor it was a case of showing them the software and how it captured incidents. We showed them how it grades alerts and what happens when an alert is so severe someone will actually call us, no matter what time of day or night.

With other solutions we have had to be on top of the alerts so we don’t miss anything. That meant going through tons of false positives. With Smoothwall Monitor, it has allowed us to step back a little. It shows us the students who need our assistance. We don’t need to go looking for them through hundreds of alerts.

I feel that without this technology, we could have missed a child that needed help, absolutely.

Lenny Libitz
South Bound Brook School District

Why did you choose Smoothwall Monitor?

Previously, with our other solution, we were getting so many alerts we suffered from alert fatigue. We were constantly getting emails and notifications and of course, you have to look at them all.  You can’t not go through them, in case you miss something serious.

Smoothwall Monitor, on the other hand, sifts through the most severe and puts them right in your inbox. The alerts are instant and real-time. If an alert is so severe and you happen to not be looking at your mailbox at that time, it’s ok because Smoothwall will call us.

How likely is it that without Smoothwall Monitor your school may miss a child at risk?

I feel that without this technology, we could have missed a child that needed help, absolutely. I’m very grateful that the product exists. It’s peace of mind. Other solutions will just throw alerts at you regardless. With Smoothwall Monitor we get what we need and nothing we don’t. I will continue to use Smoothwall Monitor for as long as I possibly can. I love it.

What advice would you give to other school or school districts considering Smoothwall Monitor?

Spend time, train your staff. But don’t be overwhelmed at the thought of training though. There isn’t a lot of documentation needed. Start a dialogue with your school psychologist and with your school guidance department. Bring them to the table. Bring your school Principals to the table and have a game plan. It’s super easy to set up. Fifteen minutes, that’s all. And you’re going to provide a great service to your student population. I love Smoothwall Monitor. And I’m grateful to the team over in the UK who work so hard to give my school this capability. It’s humbling.

Contact us

If you would like to learn more or have any questions about how digital monitoring could work for your organisation, please contact us. We’d be delighted to help.

Important notice

To help schools find at-risk students who may be slipping off the radar during this time, we will monitor every school-owned Windows,
macOS, and Chromebook device in the UK for no cost for 3 months. For more information or to get started, get in touch today.

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