Skip to main content

Privacy Policy


At Smoothwall, we’re committed to protecting and respecting your privacy and the information you share with us. 

This policy explains how and when we collect personal information, and why we do so. We may change this policy from time to time so please occasionally check back to ensure you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

We are happy to confirm that this policy has been updated in line with the General Data Protection Regulation (GDPR).

Who are we?

Smoothwall is a specialist developer and provider of Internet security and web filtering solutions, established as a company in 2001. Smoothwall Limited is registered in the United Kingdom under Company Number 4298247. The Registered Address is Avalon House, 1 Savannah Way, Leeds Valley Park, LS10 1AB, Leeds, United Kingdom. The Smoothwall Limited Group also includes our U.S.A. based subsidiary, Smoothwall Inc., which is a North Carolina Corporation (ID Number: 1053114).

How do we collect information from you?

We obtain information from you in numerous instances when you use our website, for example, you may choose to provide us with your information when completing a contact form for more information about our products and services. We also use cookies to enhance the user experience on our website, (view our Cookie Policy) and collect log files to analyse trends and improve the performance of the website. IP addresses are not linked to personally identifiable information.

What type of information is collected from you?

The personal information we collect might include your name, company, job title, email address, IP address, and information regarding what pages are accessed and when.

We only collect the relevant amount of information necessary for the purpose in which the data is being collected. Therefore, if you are contacting us regarding the purchase of our products and services, we need to know certain details to allow us to contact you and progress with your enquiry.

How is your information used?

We may use your personal information to:

  • Contact you regarding our products or services;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest;
  • Process a job application.

We regularly review our retention periods, and are committed to only holding your information for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Smoothwall is the sole owner of the information collected on this website. We will not sell, share or rent this information to third parties for marketing purposes. We may, from time to time, share your information with a select number of our trusted partners, in order to transact with you.

How do you control the information we hold about you?

It is up to you how we use your data and what data we hold on you. If you do not want to receive direct marketing communications from us about how our products and services can improve your organisation, then you can request for your information to be restricted from use or deleted from our systems. To make a request to do so, please email [email protected].

We will not contact you for any marketing purposes by email, phone or text message unless you have given your prior consent for us to do so. You can change your marketing preferences at any time by email [email protected].

Accessing your information

The accuracy of your information is important to us, and we strive to ensure that we hold the correct information that we hold about you. If you wish to view the information we hold about you, or make an update or change to your personal details, you can do so by emailing [email protected].


Our employees are regularly reminded about the importance we place on privacy and what they can do to ensure our customers’ information is protected. We conform to terms of and are registered under the United Kingdom General Data Protection Regulation. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can contact us by emailing [email protected].

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.

Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.