Cookie Policy

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit

Use of cookies on this website

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

  • for technical purposes essential for the operation of this website, such as keeping track of your current session and enabling you to fill out forms.
  • to distinguish you from other users of this website, so we can personalise your experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
    to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have taken an action on this website by following a link from their website.

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies section below for information on how to manage and disable cookies.

Our cookies

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie Name Cookie Purpose
xxxxxxxxxx These cookies remember your preferences from previous visits, allow you to login and fill out forms. The website wouldn’t work for you without them.
_utma, _utmb, _utmc, _utmz These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.

Third party cookies

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them.   These third party cookies do not collect personal data from which the third party would be able to identify individual customers.
Some of our third party partners that may set cookies on this website include:

Business Partner Cookie Purpose
TLK TLK uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that’s relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
Please note though, that if you delete your cookies too, we’ll no longer know that you’ve opted out, so the banners from TLK will reappear when you visit other selected websites.

Flash cookies

We may display video content using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Social buttons

If you ‘share’ smoothwall content with friends through social networks – such as Facebook, Google and Twitter – you may be sent cookies from these third party websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

How to manage cookies

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to use login functionality.


Microsoft Internet Explorer 6,7,8
– Go to ‘Tools’ at the top of your browser window. Select ‘Internet options’. Click on the ‘Privacy’ tab
– Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox
– Go to ‘Tools’ and select Options
– Click the Privacy icon
– Click on Cookies and choose ‘allow sites to set cookies’

Google Chrome
– Go to ‘Tools’ and select Options
– Click ‘Under the Hood’  and select the ‘Content settings’ button within the ‘Privacy’ section
– Choose ‘Allow local data to be set’


Safari on OSX
– Click ‘Safari’ and select ‘Preferences’
– Click ‘Security’ then ‘Accept cookies’

Mozilla and Netscape on OSX
– Click on ‘Mozilla’ or ‘Netscape’ and select ‘Preferences’
– Find ‘Cookies’ under ‘Privacy & Security’
– Select ‘Enable cookies for the originating web site only’

Microsoft Internet Explorer on OSX
– Click ‘Explorer’ and select ‘Preferences’
– Find ‘Cookies’ under ‘Receiving Files’
– Select ‘Never Ask’

– Click ‘Menu’ and select ‘Settings’
– Select ‘Preferences’ and then ‘Advanced’
– Select ‘Accept cookies’
If you are not happy with the way that we use cookies then you should delete Gear cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

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